Client Experience AdvocatePredictive Strategies Inc • Bloomfield Hills, Michigan, United States
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Client Experience Advocate
Predictive Strategies Inc
- Bloomfield Hills, Michigan, United States
- Bloomfield Hills, Michigan, United States
About
Job Description
Benefits:
- Bonus based on performance
- Flexible schedule
- Training & development
A growing, national facial aesthetics practice is seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This is a remote, consultative sales role focused on relationship-building, guidance, and follow-through. No medical or cosmetic or plastic surgery experience is necessary
The Advocate represents our physicians during early conversations, helping individuals feel informed, confident, and ready to schedule a no-obligation consultation. While this role is non-clinical and does not involve discussing medical details or procedures, it plays a key role in motivating and guiding individuals toward the next step.
This is not a scripted call-center position. Successful Advocates are confident, emotionally intelligent communicators who can build trust quickly and guide conversations toward clear outcomes. Professionals from teaching, coaching, advising, and other consultative backgrounds have performed especially well in this role.
Core Responsibilities
Engage with prospective patients by phone as the initial point of contact
Build trust-based relationships through thoughtful, one-on-one conversations
Use open-ended questions and active listening to understand goals, concerns, and readiness
Educate individuals on the consultation process and next steps (non-clinical only)
Inspire confidence and excitement around scheduling a consultation, without pressure
Manage inbound, form-based leads and conduct outbound follow-up (no cold calling)
Maintain accurate documentation and follow-up in the CRM system
Demonstrate resilience and consistency across varied conversation outcomes
Ideal Personality & Skills
Confident, emotionally intelligent communicator
Consultative, relationship-driven, and outcome-aware
Comfortable guiding conversations toward next steps
Patient, empathetic, and respectful when discussing personal topics
Resilient and adaptable when outcomes are not immediate
Organized, reliable, and self-motivated in a remote environment
Background & Experience
Proven success in consultative or relationship-based sales, advisory, or client-facing roles
Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position
Comfortable conducting meaningful conversations by phone rather than using scripts
Experience with CRM or client management tools preferred
Healthcare or aesthetics experience is not required but helpful; training will be provided
Compensation & Benefits
Competitive hourly base pay
Performance-based incentives tied to completed consultations
Fully remote position
Ongoing training and development
Supportive, physician-led organization
Equal Opportunity Statement
We are an equal opportunity employer and value diverse backgrounds, experiences, and perspectives. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
This is a remote position.
Languages
- English
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