Account Manager

• Understand client needs, requirements, and expectations, and clearly communicate them to internal stakeholder ;
• Maintain a strong, proactive, and professional relationship with assigned clients ;
• Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams ;
• Follow up on proposals with clients, answer questions, and adjust information as required ;
• Negotiate contractual terms to ensure project profitability ;
• Ensure compliance with response timelines and the accuracy of submitted documentation ;
• Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client ;
• Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs) ;
• Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them ;
• Provide regular project status updates to clients and communicate necessary information ;
• Develop and maintain long-term client relationships based on trust, service quality, and an understanding of client needs ;
• Manage special requests, changes, and adjustments throughout the project ;
• Provide post-project support and contribute to the continuous improvement of the customer experience ; 
• Participate in the optimization of account management and project coordination processes ;
• Contribute to the identification of business opportunities with existing clients ;
• Collaborate with the management team on client trends, recurring needs, and areas for improvement ;
• Perform any other related duties.

REQUIREMENTS

• Hold a college diploma in the electrical field or any other equivalent training ;
• Training in project management and/or sales (an asset) ;
• 1 to 5 years in the manufacturing industry ;
• Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec ;
• Knowledge of CSA/UL/ISO standards (an asset) ;
• Knowledge of control panels as well as licenses, capacities, and restrictions (an asset) ;
• Comfortable with the Office suite;  
• Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset) ;
• Comfortable with ERP and CRM systems and report analysis ;
• Display autonomy ;
• Exhibit communication skills ;
• Express interpersonal skills and good team spirit ;
• Uphold leadership and initiative ;
• Demonstrate organizational and planning skills ;
• Show ingenuity ;
• Convey a sense of responsibility ;
• Work effectively under pressure.