Field Service Engineer

Full-time / Permanent

Region: Primary location: Dublin and the North of Ireland. Ideally based in Cavan, but Monaghan, Leitrim or Fermanagh are also feasible.

The Field Service Engineer is primarily responsible for maintaining a professional and profitable repair and preventive maintenance service business on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. Provides technical assistance at customer sites and documents service activity for internal and external customers.

Collaborative partners. Build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement.

Analytical problem solvers. Identify root causes, evaluate solutions, recommend upgrades to prevent future issues.

Dedicated achievers. Thrive in a fast‑paced environment, drive projects to completion, meet regulations and expectations.

• 
  
• Repair and check electronic / mechanical Stryker products
  
• Complete annual checks and calibrations according to MDR on customer site
  
• Use software and technological tools to maintain proper records and access technical information
  
• Assist the regulatory affairs department/ customer to action product recalls, field safety notices and field action notices
  
• Fulfil service contracts with planned maintenance
  
• Deliver technical training to internal & external stakeholders
  
• Perform installation of Stryker systems on customer sites
  
• Perform software and hardware upgrades
  
• Document service activities thoroughly for internal and external reference
  
• Ensure traceability of all field‑based Stryker products through reporting tools
  
• Provide technical support to internal and external customers
  
• Escalate opportunities and issues to appropriate team meetings
  
• Ensure excellent follow‑up on all customer‑initiated issues
  
• Ensure non‑warranty services are invoiced
  
• Schedule customer visits in cooperation with Customer Service
  
• Build relationships with internal & external customers to drive brand loyalty
  

• 
  
• Level 8 Degree in engineering, medical electronics, camera technology or related fields, or equivalent experience. Includes Electrical, Electronic, Telecommunications, Mechanical, Software, Medical Physics or Technology subjects. xcfaprz
  
• Experience in medical electronics with good mechanical skills
  
• Experience in a hospital environment and healthcare work (preferred).