Background Screening Customer Service Representative

Job Description

Description:

Basic Function:

Serves customers by providing product and service information; resolving product and service problems. This position is responsible preparing Background Screening Reports with no errors within a 24- hour period.

Principal Accountabilities (Essential Functions)

Maintain turnaround time expectations based on internal and state policies.

Verify all products related to background screening by performing background scrub or verification procedures.

Communicate with clients as needed of status of pending reports and/or provide clarifying information.

Utilize best practices and accuracy training to deliver quality reports to clients.

Attract potential customers by answering product and service questions, suggesting information about other products or services.

Maintains customer records by updating