Call Center Mail Associate

Job Description

Call Center Mail Associate

Financial Services

$19.00 per hour

Monday-Friday, 8:00am-5:00 pm

Columbus, Ohio (onsite)

Open-Ended Contract

Why You’ll Love This Job:

• On-site paid parking – Garage Parking

What You’ll Do:

• Process returned mail under the direction of a Member Services Manager or Supervisor
• Open, sort, review, research, route, and process returned mail in accordance with established guidelines
• Identify and interpret indicators such as undeliverable notices, forwarding addresses, and deceased member notifications
• Research and verify updated member contact information using approved internal systems and external tools
• Accurately update demographic information in internal databases on time
• Route returned mail and related documentation to the appropriate departments
• Maintain logs and reports tracking mail volumes, actions taken, and resolution outcomes
• Identify and escalate discrepancies, potential fraud indicators, and complex or sensitive cases to supervisors
• Assist with additional demographic updates, clerical tasks, and administrative support as assigned
• Participate in required training, quality assurance reviews, and audits to ensure accuracy and consistency
• Support the reduction of administrative backlog and contribute to the overall effectiveness of the Member Services Center

What We’re Looking For:

• Demonstrated ability to comply with data privacy, information security, and records retention standards
• Ability to follow written procedures and perform repetitive, processdriven tasks with a high level of consistency
• Proven ability to handle and safeguard confidential information
• Strong oral and written communication skills
• Effective interpersonal skills to interact courteously and professionally with internal and external contacts
• Excellent organizational skills with a high degree of accuracy and attention to detail
• Ability to work independently and collaboratively in a team environment while meeting deadlines with minimal supervision
• Proficiency in Microsoft Office applications and standard office equipment
• Reliable attendance, punctuality, and flexibility to meet business needs; occasional evenings, weekends, or nonstandard hours may be required

Apply Today!

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About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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