Sales support administrator

Job Description

Salary:

Join Our Team as an Inside Sales Representative

At Vandapower, a rapidly growing international leader in industrial battery components with locations in the United States, Belgium, and the United Kingdom, we pride ourselves on delivering highquality products and exceptional customer service.
We are currently seeking a professional and detailoriented Inside Sales Representative to strengthen our office-based sales operations and support our global customer base.

This role requires strong communication skills, a structured way of working, and a basic level of technical understanding to effectively guide customers and handle productrelated inquiries.

Key Responsibilities

Customer Communication

• Serve as the primary point of contact for customer inquiries and requests
• Manage customer interactions via phone calls, emails, and occasional visits
• Maintain and develop long-term relationships in a professional and serviceoriented manner

Order Management

• Process customer orders accurately and ensure timely delivery
• Proactively follow up on delayed or missing orders
• Provide customers with regular updates regarding their order status

Issue Resolution

• Handle customer complaints with professionalism and clarity
• Organize returns, coordinate shipments, and manage credit notes
• Act as the internal advocate for customer needs and concerns

Data & CRM Management

• Maintain accurate and complete customer data within the CRM system
• Create new customer profiles and monitor