Client Support Specialist

Job Description

Description:

Shift: Day/Swing

Benefits include: Medical, Dental, Vision, Simple IRA with 3% Match, PTO accrual from date of hire, on shift meal

• Provide compassionate, respectful supervision and support to clients throughout their recovery journey in a structured residential setting.
• Foster a safe, positive, and therapeutic environment that promotes healing, accountability, and personal growth.
• Build supportive, professional relationships with clients while maintaining appropriate boundaries.
• Assist clients with daily structure, including schedules, group participation, and recovery-focused activities.
• Monitor client well-being and promptly communicate any concerns, behavioral changes, or potential relapse indicators to clinical and/or medical staff and supervisor.
• Conduct room searches and belongings checks per policy with professionalism and respect, ensuring a safe, substance-free environment.
• Perform and document drug screenings, including urinalysis (UA), in accordance with program standards.
• Perform and document vital signs (blood pressure, pulse, temperature, oxygen saturation, respiratory rate, blood glucose) and substance abuse screeners (CIWAS, AWS, COWS).
• Support safe medication administration by following the “Six Rights” during medication passes.
• Coordinate with pharmacies and healthcare providers to ensure clients receive appropriate medications and care.
• Maintain accurate, timely, and thorough documentation to support continuity of care.
• Compile an end of shift report to rely to oncoming team members during shift change.
• Assist with scheduling and coordinating medical appointments as needed; same day clinic, eye exams, dental..
• Serve as a positive role model for both clients and team members, contributing to a culture of respect, teamwork, and accountability.
• Support and mentor new staff, helping maintain consistency in quality care.
• Ability to transport clients to appointments and recovery-related services.

• High school diploma or equivalent required; experience in behavioral health, substance abuse treatment, or healthcare preferred.
• Must obtain Medication Pass Certification within 60 days of hire.
• Excellent oral and written communication skills, with the ability to interact effectively with others.
• Proficient in Microsoft Outlook and general computer systems, with the ability to learn and maintain Electronic Medical Records (EMR).
• Ability to operate a variety of office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone.
• Ability to perform the physical requirements of the position including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions.
• If in recovery from a Substance Use Disorder, must have a minimum of two (2) years of sobriety from substances of use.
• Must pass pre-hire requirements including a criminal background check, urinalysis (UA), and TB test.
• Must obtain CPR certification within ninety (90) days of hire.