Customer Service Rep

Job Description

Description:

About us

Want to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in Wilson, NC.

National Finance Company, Inc. is a small, family-owned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that!

We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire office’s performance and are determined using realistic and achievable goals. Some of our employees earn over $12,000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest.

Because we understand the importance of family, our standard work week is just 35 hours (Monday through Friday from 9 am - 5 pm with an hour for lunch). We also offer vacation and sick pay, on top of an average of 10 paid holidays a year.

We also sponsor a full health insurance plan with medical, dental, vision, life and short-term disability insurance as well as a 401(k) plan with an employer match.

At NFC, we work hard, but also like to have fun. Just ask some of our employees or check out our Facebook pages.

We'd love to have you join the NFC family

*Email if you would like to know more.

Title: Customer Service Representative

Job Summary: A CSR is responsible for maintaining customer service per company standards, soliciting business from new and current customers, taking applications, processing loans, taking payments, filing customer documents and maintaining customer folders, communicating with customers regarding their accounts, and maintaining a safe, clean office environment.

Supervision : CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.

Job Tasks, Responsibilities, and Authorities

Tasks:

• Greet customers and answer the telephone courteously and identify yourself by name
• Take payments from customers
• Maintain cash drawer
• Solicit business from new and existing customers
• Process loan applications
• Use system software to calculate payments, renewal balances, payoffs
• Market and sell ancillary products
• Guide customers in properly filling out forms
• File forms and maintain customer folders
• Communicate with potential customers about status of loan applications and with existing customers about their loan and