Customer Service Associate

Job Description

Description:

Reviver is the very first technology company to develop a digital license plate. We use groundbreaking technology to digitize license plates and make them multi-functional. We have introduced our concept on a global scale and are on an exciting trajectory.

Reviver offers opportunities to work in a collaborative environment that rewards creative thinking and provides opportunities for advancement. As the first of our kind, we are truly in a class of our own. We offer competitive pay and great benefits for our employees.

ROLE AND RESPONSIBILITIES

• Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Resolve customers’ billing, service, and technical complaints.
• Use support tools and training to respond to inquiries to ensure customer satisfaction.
• Look for opportunities to improve the customer experience.
• Identify and escalate priority issues that need immediate attention.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any action taken.
• Process customer information.
• Organize and prioritize work.
• Promote products and/or services.
• Collect and process payments or fees.
• Will be required to assist with shipping and receiving product.

KNOWLEDGE OF:

• Microsoft Office Suite
• Proficient in Excel
• HubSpot
• Aircall
• Intercom
• NetSuite

JOB EXPECTATIONS:

• Candidates must be amenable to support operations outside normal 8AM to 5PM business hours including shifts on weekends.

REQUIRED SKILLS/ABILITIES

• Able to efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced environment.
• Must be able to thoroughly investigate customer inquiries and/or issues.
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and department goals.
• Able to take direction and quickly learn procedures, processes, and products.
• Comfortable using technology.
• High attention to detail and well organized.
• Must have worked in a customer service/success environment.
• Strong verbal and written communication, and strategic planning
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

EDUCATION & CERTIFICATIONS :

• Highschool Diploma or equivalent
• 3-5 years of experience in communications, sales,