Registration Representative

Job Description

Description:

Position Summary

The Registration Representative position is responsible for a variety of administrative tasks essential for the efficient care of patients at NeighborHealth Center (NHC), including handling incoming calls, scheduling appointments, and registering patients. Upon completion of training, the Registration Representative will be assigned to a Care Team to assist in taking care of that Care Team's population of patients. Staff are required to document their work in the practice management system, attend to patients in a timely and professional manner, and keep their work areas in good order.

Principal Duties and Responsibilities*

1. Make appointments for patients.

2. Process appointment cancellations and rescheduling due to change in provider schedules as assigned by the supervisor.

3. Administrative functions such as scanning and uploading paperwork and managing call worklist.

Patient Registration

1. Complete registration process for patient appointments, including demographic and insurance verification, patient management system data entry and revision,