Digital Assets Platform L3 Technical Support Engineer

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Ireland

Ireland

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About

For additional information, please review .* **Technical Troubleshooting:** Diagnose, debug, and resolve complex issues related to our software applications and infrastructure.* **Case Management:** Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution.* **Root Cause Analysis:** Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues.* **System Maintenance:** Perform system configurations, and routine maintenance to ensure stability and compliance* **Documentation:** Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues.* **Collaboration:** Work with engineering and production support teams to report bugs and suggest product enhancements.* **Education:** BS degree in Computer Science, Information Technology, or a related engineering field.* **Experience:** 3 to 5 years of experience in technical support, software engineering, or quality assurance.* **Technical Skills:**
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+ Strong knowledge sprint boot (Java) and and AngularJS
+ Proficiency in Linux/Unix environments.
+ Experience with networking protocols (TCP/IP, DNS) and APIs.* **Soft Skills:** Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users. xcfaprz * Experience with private cloud environments and containerization (Openshift).* Scripting skills (Python, Bash) for automation
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Ireland

Languages

English

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