Information Technology Field Technician

Prequel Solutions

United States

United States

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About

We are hiring an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role is a great fit for someone early in their IT career who enjoys hands-on technical work, supporting end users, and traveling to multiple sites. Responsibilities Provide hands-on support for desktops, laptops, printers, network hardware, and business applications Troubleshoot and resolve technical issues for branch and office end users Install, configure, and replace devices across multiple locations Assist with hardware and software rollouts and upgrades Collaborate with internal IT teams on troubleshooting, projects, and process improvements Maintain accurate documentation and complete support-related tasks Participate in project work, including equipment upgrades and implementations Support team knowledge sharing through cross-training Take part in an on-call rotation and occasional after-hours support Qualifications Strong customer service and communication skills Hands-on experience troubleshooting hardware, software, and end-user issues Working knowledge of Windows 11 and Windows Server 2019/2022 Basic networking knowledge (DHCP, network configuration, troubleshooting) Ability to work independently and manage support across multiple locations Reliable transportation and willingness to travel locally Preferred Skills 1–2 years in IT support, desktop support, field support, or a similar role Experience supporting users in a multi-site environment Comfortable balancing daily support tasks with project-based work

United States

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English

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