Customer Care Representative

Job Description

Salary: $18 - $19 DOE

THIS IS AN ON-SITE POSITION

Summary

JNH Lifestyles is a sauna manufacturer and retailer located in the greater Los Angeles area. Our company has been in the business of promoting joyful, natural, healthy living for over 30 years through our dedication to providing stellar customer service and cutting-edge products. We are currently seeking an exceptional Customer Service Specialist to assist us in continuing our tradition of providing top-notch customer service. The position is located in Ontario, California.

Responsibilities

Provide Exceptional Customer Service

• Ensure a high level of customer satisfaction by delivering excellent customer service.
• Utilize problem-solving skills to establish and nurture customer relations.
• Build and maintain sustainable relationships with customers through open and interactive communication.
• Follow established company procedures, guidelines and policies related to communication and customer relations.

Communication and Response Management

• Answer all incoming calls, emails, chats and tickets promptly.
• Identify and assess customer needs to resolve issues, address complaints and provide assistance and product information.
• Provide customers with accurate and complete information using the appropriate tools and procedures.

Complaint Resolution

• Handle customer complaints efficiently, offering appropriate solutions and alternatives within established time limits.
• Follow up with customers to ensure issues are fully resolved.