Customer Care Representative II

Job Description

Requisition Title: Customer Care Representative II (04B5E)
US-FL-MelbourneDescription

Customer Care Representative II

Percepta brings first-class service across each market we support. As a Customer Care Representative II in Melbourne Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

• The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
• The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

What You Bring to the Role

• High School Diploma or equivalent
• 6 months Customer Service experience required
• Previous experience supporting customers through phone preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems

• Adaptability and flexibility to work within different channels within the program as needed
• Solid computer skills, internet savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills
• Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology

• Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers

• Ability to learn quickly and eagerness to learn new techniques and skills
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment

• Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision

What You Can Expect

• Starting hourly rate of 15.00
• Health/Dental/Vision/Life Insurance
• Flexible Spending