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Full time Customer Service Coordinator
- Cleveland, Ohio, United States
- Cleveland, Ohio, United States
About
Job Description
Description:
Purpose:
To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.
Essential Functions:
To Provide Guest Experience Through:
Make the guest feel welcome with your greeting in the salon or over the phone
Politely and efficiently schedule appointments
Process transactions with accuracy at point of sale
Solicit sale of new or additional services, retail products and gift cards
Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.
Identify the guest prior to arrival. Connect stylist and guest in a timely manner
Operate SpaBiz efficiently, as it relates to your position.
Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect
Languages
- English
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