Patient Service Representative

Job Description

Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!

1st Shift: 8:00 AM – 5:00 PM | Monday – Friday

Starting wage is $15/hour

Full-time, temporary to permanent positions in Jackson, MI.

Essential Duties for the Patient Service Representative:

• Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times.
• Data entry
• Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion.
• Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments.
• Schedules any STAT tests ordered by the provider.
• Consistently and accurately utilizes department scheduling guidelines.
• Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.).
• Participates in patient outreach.
• Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
• Conforms with and abides by all regulations, policies, work practices, and instructions.
• Provides administrative support to clinical staff.

Requirements for the Patient Service Representative:

• Minimum of High School Diploma
• Previous medical office experience preferred
• Knowledge of medical insurance rules preferred
• Experience using an electronic medical record preferred
• Ability to work effectively and independently within their work area, staying on task.
• Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
• Routine testing/training on various job-related skills and competencies.
• Excellent communication skills, both written and verbal.
• Ability to communicate in a friendly, helpful manner with all patients and co-workers.
• Excellent computer skills.
• Pushing patients in wheelchairs.

Apply now or call us at for more information!