Customer Service Manager

Job Description

Cooperidge Consulting Firm is seeking a Customer Service Manager for a premier manufacturing leader in Mentor, OH .

This is a high-visibility leadership role responsible for the daily pulse of sales operations. You will act as the vital link between Sales, Operations, Supply Chain, and Finance to ensure that customer commitments are perfectly aligned with manufacturing capacity. We are looking for a disciplined executor who can lead a team of Sales Representatives to achieve exceptional service metrics while maintaining margin integrity. To ensure total success, you will spend your initial three months immersed in the "Sales Rep" function to master our proprietary systems and operational cadence before transitioning into full management of the department.
Job Responsibilities

• Operational Oversight: Direct daily order execution, ensuring 100% accuracy in order entry and the fulfillment of all customer commitments.
• Team Leadership: Manage and mentor a team of Sales Representatives and Senior Sales Representatives through active coaching and performance feedback.
• Strategic Liaison: Collaborate cross-functionally with Operations and Supply Chain to reconcile customer demand with real-time manufacturing capacity.