Customer Experience and Optimization Manager

Job Description

Description:

Come join the largest independent Medical Waste Service Provider in the country for an exciting opportunity! We provide essential environmental services to healthcare facilities and commercial partners nationwide. Join a stable, growing industry that offers long-term career development across 35+ locations.

As a Customer Experience and Optimization Manager, you will play a critical role in strengthening customer relationships, ensuring compliance within regulated medical waste services, and identifying opportunities for operational improvement and revenue growth. This position is ideal for a customer-focused professional who thrives in a fast-paced, multi-site environment and enjoys partnering across teams to drive performance and enhance the overall customer experience.

Key Responsibilities

• Build and maintain strong, trusted relationships with key customer contacts across assigned accounts
• Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards
• Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for customer presentations
• Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices
• Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites
• Monitor customer satisfaction and proactively address concerns to improve retention and service quality
• Partner with Operations to conduct quarterly business reviews and evaluate