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About
Customer Solutions Engineer
role at
Atera As a
Field Deployment Engineer (FDE)
at Atera, you will lead the onboarding and technical enablement of our most
strategic and complex customers . This is a
hybrid , highly
customer-facing
role that blends deep technical knowledge, project management, and solution design to drive customer success. You will act as a trusted advisor, designing and implementing scalable solutions, including onboarding our most advanced
AI-powered automations . This is an opportunity to work at the intersection of technology, innovation, and strategic customer impact. What Youll Be Responsible For: Own end-to-end onboarding and technical implementation for strategic accounts Design tailored solutions using Ateras full platform (RMM, PSA, and AI) Lead technical discovery, planning, deployment, and handoff Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience Provide expert guidance on prompt engineering and API based integrations Serve as the technical authority during customer engagements, including onsite visits as needed Build implementation plans that drive fast time to value and high product adoption Identify and escalate customer feedback and product enhancement opportunities What Youll Need to Succeed: 3 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant) Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must Hands-on experience with API integrations and scripting Experience in Python, PowerShell, and REST APIs - an advantage Practical understanding of prompt engineering and deploying AI-based solutions Excellent communication skills and the ability to simplify complex technical concepts Track record of delivering value quickly and driving software adoption Experience working directly with MSPs, internal IT teams, and enterprise customers Willingness to travel for occasional onsite customer visits Strong project planning and stakeholder management skills Benefits And Compensation For this position, we offer a total annual salary of: $185,000. In addition, Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan. We operate under a hybrid model with three office days per week at our One Penn location, while also accommodating remote work arrangements. Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms and values diverse perspectives. Our recruitment process is merit-based and aims to consider qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. About Atera : Atera is transforming IT management with an all-in-one platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and autonomous IT capabilities. Our AI-powered technology helps IT professionals resolve issues proactively, improving productivity and service delivery for MSPs, internal IT teams, and global enterprises. #J-18808-Ljbffr
Nice-to-have skills
- IT Operations
- Powershell
- Python
- Scripting
- Prompt Engineering
Work experience
- Solutions Architect
- Solutions Engineer
- IT Consultant
Languages
- English
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