About
Own the support content strategy and delivery for digital and service products, ensuring alignment with client goals Design, build, and operate the content lifecycle system for the Customer Care organization Mine content assets for insights to ensure the efficacy of self-service content meets high standards
Required Qualifications, Training, and Education
8+ years of support experience 8+ years of content creation experience A BS/BA in a related field or equivalent combination of education and experience Deep product support experience in a consumer technology organization Experience with contact center technologies and processes
Languages
- English
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