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About
The Sales Support Representative performs the operational and administrative functions of the order processing department while providing responsive support to web purchasing customers. This role ensures accurate and timely processing of purchase orders, maintains product and customer data, and delivers high-quality customer service across multiple channels. Responsibilities
Enter purchase orders accurately and in a timely manner within the order processing system. Assign product numbers and set up all new products within the product database to ensure accurate catalog and inventory information. Assist customers with inquiries on past orders, providing clear and accurate information about order status, history, and details. Process exchange orders in accordance with established procedures and customer requirements. Review and update customer accounts regularly to maintain accurate and current information. Listen carefully to customers' questions and concerns and provide clear, helpful answers or responses. Provide solutions to customers' problems via phone, email, or in person, ensuring issues are resolved efficiently and professionally. Print shipping labels and generate billing invoices as needed to support order fulfillment and billing processes. Handle special requests from marketing and special-order entry functions, including internet and online marketplace orders. Assist web buying customers through outbound calling and registration activities to support online sales growth. Work proactively at all times to build and maintain strong customer relationships. Perform Customer Care Surveys to gather feedback and support continuous improvement in service quality. Perform all other duties as assigned to support the overall success of the order processing and customer service functions. Essential Skills
Proven sales support experience with a focus on order entry and order processing. Customer service experience, including handling inquiries, resolving issues, and maintaining customer relationships. Experience with aviation purchase order processing. Ability to work well under pressure and adhere to deadlines in a fast-paced environment. Ability to be flexible and adapt to changing priorities and customer needs. Ability to work effectively in a team and in a cross-functional, collaborative environment. Solid computer skills, including proficiency with order entry and database systems. Strong organizational skills with attention to detail and accuracy. Effective problem-solving skills with the ability to identify issues and propose practical solutions. High School Diploma or equivalent. Additional Skills & Qualifications
Experience supporting web purchasing or online marketplace customers. Comfort communicating with customers via phone, email, and in person. Ability to develop and maintain collaborative working relationships across departments. Interest in the aviation industry and aircraft inventory support is a plus. Work Environment
This is an on-site position with a standard schedule of Monday through Friday, 9:00 a.m. to 6:00 p.m. You will work in a professional office environment that supports global aircraft inventory operations and a growing digital marketplace. The role involves frequent use of computer systems for order entry, product setup, customer account management, and communication via phone and email. Collaboration with colleagues in sales, marketing, and other departments is an important part of the daily work experience. Job Type & Location
This is a Contract to Hire position based out of Doral, FL. Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Doral,FL. Application Deadline
This position is anticipated to close on Apr 28, 2026.
Languages
- English
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