Customer Service Representative

Job Description

About Us

Founded over 20 years ago, Fix-It 24/7 delivers world-class plumbing and HVAC services throughout the Charleston metro area. We've grown massively over the years by treating each customer with the utmost care, respect, and professionalism from start to finish.

The Opportunity

The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.

Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!

Compensation & Benefits

• $18-20 Hourly + Performance Bonus and Incentives
• Health Insurance (with a fully company-paid option), dental, vision, and life insurance
• 2-week PTO
• 6 paid holidays + 1 PTO Day in your birthday month

Responsibilities

• Answer inbound calls from prospective and current customers
• Accurately enter customer and appointment information into ServiceTitan (CRM)
• Schedule appointments
• Make outbound calls to customers to schedule jobs
• Dispatch on-call technicians to urgent customer needs

Preferred Qualifications

• Previous call center, customer service, or dispatching experience
• Clear written and verbal communication skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively

Requirements

• Willing to undergo background and drug tests in accordance with state and federal law
• High school diploma or equivalent

Standard Schedule : 8AM-5PM Tuesday-Saturday

On call shifts:

5PM to 10PM Monday-Friday

4PM to 10PM Saturday

8AM to 10PM Sunday

Location : 499 Jessen Ln. Suite B Wando, SC 29492

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over the sponsorship of an employment Visa at this time.

Fix-It 24/7 is an equal-opportunity employer. Employment decisions are based on merit and business needs. It is the policy of the Company not to discriminate against employees or applicants based on race, color, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with the respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.