IT Support Technician

IT Support Technician – Bedford – up to £30,000 DOE

Our client is excited to offer a rewarding opportunity for an IT Support Technician to join their growing IT team.

You will provide in person and remote IT support services to internal staff. Serving as the primary representative of the managed service provider ensuring their IT needs are met effectively. Oversee the management and maintenance of IT hardware for all staff and address any physical connectivity issues that may arise.

KEY ACCOUNTABILITIES:

• Be the primary representative of the managed service provider.

• Offer thorough and reliable IT support

• Collaborate with the managed service provider to ensure effective service delivery.

• Provide in-person assistance to end-users.

• Offer guidance and training on the use of IT systems and software.

• Address and resolve any IT issues encountered by end-users.

• Manage IT hardware assets for all users, ensuring they have the necessary equipment.

• Troubleshoot and resolve physical connectivity issues related to IT hardware.

• Facilitate the relocation of office workstations.

• Conduct new user inductions, providing an overview of IT systems and procedures.

• Review and resolve IT support tickets assigned to Local Support.

KEY SKILLS:

• Excellent Interpersonal Skills

• Proficiency with Microsoft Azure and Intune for user hardware management.

• Expertise in Office 365

• Proficiency with iOS Device

• Proficient in diagnosing and resolving common computer hardware and software issues