Customer Support Specialist

Job Description

Position Type: Salaried, Full-Time

Overview

We’re looking for a highly organized, customer-focused Customer Support Specialist to serve as the central hub of our day-to-day operations. This role is the first point of contact for customers and the coordination engine that keeps schedules, communication, and follow-ups moving smoothly. You are not a manager and you do not have direct authority—but you own the flow .

If you thrive on communication, organization, and keeping multiple moving parts aligned, this role is for you.

What You’ll Do

• Serve as the first point of contact for customers via phone, Google, Yelp, Houzz, Thumbtack, and Angi’s List
• Respond quickly to inquiries, get customers on the phone, understand their needs, and schedule appointments
• Act as the primary customer liaison , guiding customers from initial contact through booking and follow-up
• Coordinate job schedules by working with customers and field teams to confirm availability
• Track daily job progress and follow up with crews as work is completed
• Handle customer follow-ups after estimates, approvals, and completed jobs
• Convert inbound messages and emails into scheduled work (non-lead marketing emails excluded)
• Manage day-to-day office coordination, ensuring nothing falls through the cracks
• Perform light website updates and occasional social media posts
• Assist with basic payroll entries and administrative support
• Maintain clear communication between customers, office, and field teams

Expectations

• This is a salaried position with ownership of coordination responsibilities
• You are expected to handle phones and communication as the primary contact
• Availability may extend beyond standard hours when coordination is required
• This role requires strong follow-through and accountability

Qualifications

• Bachelor’s degree or relevant professional experience
• Or—if you’re sharp as a tack and confident you can own this role—we encourage you to apply
• Strong communication skills (phone, email, messaging platforms)
• Highly organized with the ability to manage multiple tasks simultaneously
• Comfortable speaking with customers and guiding conversations
• Problem-solver mindset with attention to detail

Requirements

• Valid driver’s license
• Reliable personal vehicle

Preferred (Not Required)

• Experience with CRMs such as Housecall Pro , JobNimbus , or Jobber
• Familiarity with help desk or ticketing systems
• Prior experience in customer service, coordination, or office operations

Compensation & Benefits

• Salary: $46,800 annually + bonus
• Bonus: Profit-sharing performance bonus
• Medical and dental benefits
• Significant room for growth and advancement as the company expands