FLOAT CUSTOMER SERVICE SUPERVISOR

Job Description

POSITION DESCRIPTION

POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR

DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION

LEVEL: 105

LOCATION: East Bay Region, needs to be available to Float between our Fall River, Tiverton, Westport, Little Compton, Portsmouth, Bristol Branches - May be eligible for Mileage Reimbursement

Bilingual: Spanish/Portuguese a plus

FUNCTION: N/A

Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations, where needed . Leverages communication skills and banking knowledge to engage with customers. Understands customer’s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the