Customer Service Associate

Job Description

Customer Service Associate - 1st Shift

1. Educational requirements: High school diploma or GED; advanced computer skills, including working knowledge of QuickBooks and Excel; and 2 to 4 years of related work experience.
2. Reports to: Customer Service Manager.
3. Primary job responsibility: Purchase Order processing, Work Order Generation, support customers in providing updates to active orders and late shipments.
4. Essential functions of the position:

1. Accepts, processes, and tracks sales orders;
2. Coordinates and shares order and product status to ensure on-time delivery.
3. With support from the Customer Service Manager, provides updates to inquiries on delivery times and product availability where appropriate;
4. Maintains customer files and other documentation;
5. Other related functions as needed.

1. Is the work described above checked by another individual? ? YES ? NO
2. Consistent motor skills and other requirements of the position:

Persistent: Standing: (10)% Sitting: (80)% Walking: (10)%

Consistent lifting of up to 25 lbs. – Occasionally

Minimum lifting of 1 lb. – Frequently

Maximum carrying distance of up to 100 ft. – Rarely

Reaching – must be able to reach machines and/or materials up to 6 ft. from the floor – Rarely

Kneeling – Rarely

Climbing stairs – Rarely

Repetitive motion – right/left hand/wrist – Frequently

Repetitive motion – right/left foot/ankle – N/A

Continuous arm motions – Yes

Must be able to avoid potentially moving objects which could cause injury – Yes

Must be able to grasp and move objects consistently and regularly – Yes

Vision: intricate nature of work requires vision of 20/20 with or without corrective lenses – Yes

Must be able to use gaging equipment and tools – Yes

Must demonstrate ability to work productively and efficiently with others – Yes

Microspec offers competitive wages and benefits, including:

• Sign-On Bonus
• Comprehensive Health Insurance
• Matching 401K plan annually after 1 year
• Entry-level 2 weeks paid vacation
• 64 Hours personal/sick time (unused time paid out at the end of the year)
• Annual discretionary bonus
• Salary range-$22-$24 per hour based on experience