Customer Service

Job Description

At the John Tooley Farmers Insurance Agency, we pride ourselves on providing excellent service and personalized solutions for our customers. We believe in building lasting relationships and making sure every insured has the right coverage, the right discounts, and the peace of mind they deserve. We are seeking a motivated and detail-oriented Renewal Specialist to join our growing team.

Why Join Our Agency?

• Opportunity to grow with a trusted Farmers Insurance agency.
• Supportive team culture that values hard work and customer care.
• Take pride in helping families protect what matters most while saving them money.

Monthly Base Salary + Bonus Opportunities

Bonus Opportunities

Paid Time Off (PTO) - Available after 90 days

Mental Health Day provided once a month - Available after 90 days

Weekends Off

Health, Vision, Dental and Life Insurance all available!

We provide business cards and 1 Headshot Photo

Hands On Training

Professional Work Environment

Office Snacks & Coffee

• Answering Phones and making sure all Voicemails are listened to from overnights or weekends
• Consulting with customers
• Taking payments
• Scheduling appointments
• Looking for cross sale opportunities
• Ensuring a positive experience for our customers.
• Count daily change drawer in beginning and end of shift
• Vacuum, Mop and Dust front office area weekly
• Mail daily Birthday, FFQ and Life postcards

Required Licenses: Property & Casualty License, Life & Health License.

• If you do not currently hold these licenses, our agency will provide the tools and guidance to help you obtain them. Employment is contingent upon successfully passing the required state licensing exams.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Self-motivated, goal-oriented, and passionate about helping clients.
• Ability to successfully pass a background check (as required by Farmers Insurance and state regulations).
• 90-Day Probationary Period: No vacation or leave days may be used during the first 90 days of employment. This includes the monthly Mental Health Day, which becomes available after the probationary period.