IT Apprenticeship

TechResponse, an IT consulting and services provider, is hiring a new apprentice to join their team! Founded in 2018, TechResponse focuses on delivering expert IT support and consultancy services to a wide range of clients from small and medium-sized businesses to schools, charities, and non-profit organisations.

As an IT Apprentice, you will be joining a passionate team of technicians who provide high-quality remote and on-site support to both business and education customers.

In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Assist with security-related tasks such as managing passwords, implementing access controls, and configuring security software.
• Review and apply technical documentation to support daily IT operations.
• Handle and escalate IT support requests in line with service agreements using a ticketing system.
• Provide technical assistance to users through various communication channels.
• Use common troubleshooting tools to identify and resolve IT issues. Support the installation, configuration, and upgrading of hardware and software.
• Carry out software updates and help manage network devices and connectivity.
• Gain experience with cloud services and use basic scripting to automate routine tasks.

Your Training with Baltic:

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £17,000-£20,000 Per Annum
• Hours: 37.5 Hours Per Week
• Flexible Hours
• Casual Dress
• Unlimited Annual Leave

Desired Qualities, Skills, and Knowledge:

• Genuine interest in technology and IT.
• Strong problem-solving skills.
• Eager to learn and develop.
• Clear and confident communicator.
• Reliable, proactive, and a team player.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT

TITL1_UKTJ

Nice-to-have skills

• Cloud Services
• Technical Documentation
• Troubleshooting

• Reading, England, United Kingdom

Work experience

• System Engineer
• Systems Administrator
• IT Consultant

Languages

• English