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About
The Mission Driver Enablement Center (MDEC) is seeking an experienced Salesforce Developer to support the delivery of modern, integrated customer engagement solutions for Federal agencies. This role is focused on designing and developing scalable Salesforce solutions integrated with Amazon Connect, AI‑driven capabilities, and third‑party government systems.
The ideal candidate brings hands‑on experience with Salesforce development and telephony integration, particularly within regulated environments, and is comfortable contributing across the full development lifecycle—from prototyping through production deployment.
Responsibilities
Perform hands‑on development to build Salesforce‑based contact center solutions, including prototypes/MVPs and production‑grade implementations aligned to project objectives and timelines.
Design and develop integrations between Salesforce and Amazon Connect (or similar cloud IVR/ACD platforms), including real‑time data synchronization and screen‑pop functionality.
Collaborate with stakeholders to develop prototypes and proofs of concept to refine requirements and solution approaches.
Ensure all solutions comply with Federal security and compliance standards (e.g., FedRAMP, ATO).
Support full‑lifecycle development activities, including design, development, testing, deployment, and post‑production support.
Configure and customize Salesforce applications using both declarative and programmatic approaches.
Develop using Apex, Lightning Components, Experience Cloud, and Salesforce APIs following established best practices.
Participate in code reviews and contribute to maintaining high‑quality, maintainable code.
Support deployment activities and provide knowledge transfer to client teams for long‑term sustainment.
Required Qualifications
Bachelor’s degree in IT or related field and a minimum of 4 years of experience, or a Master’s with a minimum of 2 years of prior relevant experience, and hands‑on Salesforce development experience, preferably supporting Federal programs.
Experience working in Salesforce Government Cloud environments.
Hands‑on experience integrating Salesforce with Amazon Connect in production environments.
Must be a U.S. Citizen or Permanent Resident.
Ability to obtain and maintain a Public Trust security clearance.
Salesforce Certified Platform Administrator.
Salesforce Certified Platform Developer I.
Strong experience with Salesforce development: Apex, Lightning Components, Experience Cloud, and APIs.
Proven experience with Omni‑Channel routing, screen pops, and real‑time CRM data integration.
Experience building and maintaining integrations across multiple enterprise systems (REST/SOAP APIs, middleware tools preferred).
Experience with Einstein / Agentforce capabilities.
Web development experience (JavaScript, HTML5, CSS).
Experience with Salesforce declarative tools (Flow, Lightning App Builder, Process Builder, etc.).
Understanding of identity and security concepts, including SSO, MFA, and encryption.
Experience working in Agile environments (Scrum, SAFe, or Kanban) using standard Agile tooling.
Strong communications skills with both technical and non‑technical stakeholders.
Preferred Qualifications
Salesforce Certified Advanced Administrator.
Salesforce Certified JavaScript Developer.
Salesforce Certified MuleSoft Developer.
Experience with Salesforce Health Cloud or Data Cloud.
Experience with other telephony products such as NiCECXone, Genesys, Five9.
Other object‑oriented programming knowledge and technology experience.
Additional experience with AWS GovCloud, Azure Government.
Experience with other Pega, ServiceNow, etc.
Experience for developing integrated data analytics platforms from Salesforce/MuleSoft implementations such as Tableau, Power BI, SAS.
Pay and Benefits Pay Range: $87,100.00 - $157,450.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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Languages
- English
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