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About
Your Roles and Responsibilities:
Gather and maintain project requirement lists.
Provides weekly project updates including action item updates.
Schedules and coordinates project reviews and follows up on assigned actions.
Effectively and accurately communicate status to the project team.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Takes part in organizing, attending and participating in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Assists with daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular reports as required.
Assists with identifying trends or recurring problems and escalates to management for resolution.
Assists with locating and defining new process improvement opportunities.
Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Familiarity with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Proactive attitude and dependable
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Preferred Qualifications:
Understanding or previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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Languages
- English
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