Technical Program Manager – Compliance Systems & Analytics
Western Union
- United States
- United States
About
Drive end-to-end delivery of several complex compliance technology initiatives across the organization.
Manage multiple enterprise-level workstreams in parallel, aligning priorities, dependencies, and timelines.
Ensure program objectives are met within scope and schedule.
Translate regulatory and business objectives into program charters, operating models, and measurable outcomes.
Cross-Functional Coordination
Orchestrate execution across global engineering, product, compliance, and operations organizations, aligning on vision, technical decisions, and milestones.
Anticipate systemic risks across the portfolio and proactively realign resources, sequencing, and scope to keep strategic priorities on track.
Serve as the connective tissue between executive sponsors, regional leaders, and delivery teams to ensure enterprise-wide alignment and adoption.
Monitor and manage interdependencies across workstreams, teams, and sub-projects.
Stakeholder Engagement & Governance
Establish and chair program governance mechanisms (steering committees, architecture reviews, risk boards).
Create, maintain, and socialize centralized information hubs (e.g., SharePoint, Confluence) for transparency and alignment.
Ensure product and engineering roadmaps align with enterprise priorities, initiatives, and strategies.
Develop executive-ready insights to support funding, prioritization, and trade‑off decisions.
Operational & Project Oversight
Define the operating model for how compliance technology programs are executed across teams, geographies, and disciplines.
Create and manage project plans to drive projects to completion and features to launch.
Define requirements for reporting tools and dashboards to enhance visibility and decision‑making.
Design and maintain KPI frameworks that measure program health, program readiness, delivery predictability, and business outcomes.
Create the ‘playbook’ of program management processes, tools, and dashboards needed to successfully execute within the portfolio.
Role Requirements
4+ years of experience in project, program, or technology business management roles.
Experience leading complex, multi-year or multi-workstream programs across product, engineering, and business teams.
Strong technical fluency in enterprise software platforms, distributed systems, or data/analytics architectures.
Strong understanding of program management methodologies and philosophies (Agile, Lean, CPM, WBS, SDLC, etc).
Ability to distill complexity and communicate effectively with both technical and business audiences to manage expectations.
Exceptional verbal and written communication skills; ability to influence senior stakeholders.
High sense of ownership, urgency, and ability to thrive in ambiguity.
Highly organized, proactive, and solution‑oriented with strong attention to detail.
Comfortable operating in fast‑paced, matrixed, global environments.
Work Shift HYBRID – Western Union values in‑person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.
Benefits You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role‑specific benefits will be mentioned during your interview process or in an offer of employment.
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan
Salary The base salary range is $110,000 - $150,000 per year, total on target compensation includes a base salary plus short‑term incentives that align with individual and company performance.
Other Details We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Languages
- English
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