IT Support Engineer (Level 2)

Location: Elis HQ Pottery Road, Dun Laoghaire

Salary: Competitive

Type: Full‑Time, Permanent

Department: IT

Reports To: Head of IT

Elis is a global leader in circular services, providing workplace solutions such as textiles, hygiene, and facility services. Operating across multiple countries, we are committed to sustainability, innovation, and delivering exceptional service to our customers.

Our IT function plays a critical role in supporting business operations and driving digital transformation across the organisation.

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• Competitive salary and benefits package
  
• Opportunities for professional development and certifications
  
• Exposure to cutting‑edge technologies (AI, automation, cloud)
  
• Supportive and collaborative team environment
  
• Career progression within a global organisation
  

We’re looking for an experienced IT Support Engineer (Level 2) to provide advanced technical support and contribute to our digital transformation.

You’ll resolve complex issues, manage core systems, and help drive adoption of automation, AI, and modern workplace tools such as Microsoft 365 Copilot.

At Elis, we understand that a resume only tells part of the story. While the technical skills listed above are highly valued and will certainly support your success in the role, finding the right person is our primary goal.

We are looking for someone with a growth mindset, a professional drive, and a genuine interest in the evolving landscape of IT. If you believe you have the aptitude to excel, a passion for leading technical change, and a willingness to learn, we strongly encourage you to reach out, even if you don't meet every single “desirable” criteria.

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• Coordinate the end‑to‑end delivery of IT initiatives, such as system migrations, hardware rollouts, and infrastructure upgrades.
  
• Drive the internal adoption of automation and modern workplace tools, including Microsoft 365 Copilot and AI‑driven solutions.
  
• Act as an escalation point for complex Level 2 issues, ensuring swift resolution and minimal business impact.
  
• Provide hands‑on support to the Service Desk during peak periods or for leave cover to ensure consistent service delivery.
  
• Act as a technical liaison between business departments and the IT team to ensure system improvements meet operational needs.
  
• Maintain high‑quality technical documentation and contribute to the evolution of our internal knowledge base. xcfaprz
  

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• 3+ years in IT Support / Systems Administration (Level 2)
  
• Strong Microsoft ecosystem knowledge (M365, AD, Azure AD)
  
• Experience with Windows 10/11 in enterprise environments
  
• Understanding of networking (TCP/IP, DNS, DHCP)
  
• Interest or experience in automation and AI tools
  
• Strong communication and problem‑solving skills
  

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• ITIL knowledge
  
• PowerShell or Python scripting
  
• Endpoint security experience
  
• Relevant certifications (CompTIA, Microsoft, Azure)
  

If you’re a proactive IT professional with a passion for innovation and continuous improvement, we’d love to hear from you.

Please apply below with your CV and cover letter. We look forward to hearing from you.