About
The Network Engineer I - DOCSIS team is responsible for helping create and operate our highly rated and award‑winning service provider network. This role is important to design and enhance our network to meet the evolving needs of our clients. The Network Engineer I - DOCSIS is a critical team member to design, build, maintain and support Midco's DOCSIS access network. Responsibilities
Provide high level support of Midco's Access Networks by engaging working knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks. Provide support for multiple projects or aspects of the Fiber and HFC access networks. Assist field with problem resolution on DOCSIS and PON networks. Deploy, configure, and maintain DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware. Perform network upgrades on all managed equipment including customer CPE. Create Visio drawings of network architecture and configurations. Ensure that access networks are in compliance with company, departmental and FCC regulations, policies, and procedures, and conduct technical audits as necessary to monitor compliance. Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks. Engineer and perform any testing and design processes required to expand and implement new spectrum into our access networks. Manage customer allocation and tracking of spectrum and service segmentation to ensure customers are receiving their subscribed service and performance expectations. Keep Management up to date of engineering activities, issues, and progress. Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships. Assist with resolving outages quickly and completely, while providing optimal internal customer service. Assist in developing specifications and parameters for the design of access networks. Coordinate effective testing programs with the Technology Group and Field Operations. Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record. Compile timely, comprehensive, and accurate reports as requested. Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers. Adhere to Midco's privacy guidelines to ensure each customer's privacy. Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. Maintain reliable and predictable attendance as required by the position. Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications
Associates' degree in network engineering or equivalent experience. Minimum 7 years network engineering experience. Preferred Qualifications
Bachelor's degree in network engineering or equivalent experience. Experience in telecommunications industry. Work Environment
The noise level in the work environment is moderate. Work occurs in a mix of office, community, and field environments, requiring flexibility to move between settings based on daily operational needs. Noise levels and environmental conditions vary by location, ranging from quiet office settings to busier operational or outdoor environments. Schedules may extend beyond standard business hours based on operational priorities, customer needs, or emergent situations. This may include occasional evenings, weekends, or holiday availability. Physical Demands
Movement through office, customer, and field environments may involve walking, standing, bending, reaching, and similar routine physical actions during site visits and team interactions. The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs. Requires frequent standing and walking to access network equipment and test locations. Mental Demands
Ability to analyze and troubleshoot complex network issues in a fast‑paced environment. Adaptability to manage changing priorities and multiple tasks simultaneously under tight deadlines. Effective problem‑solving skills to diagnose and resolve DOCSIS network challenges with minimal supervision.
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Languages
- English
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