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IT Customer Support Analyst - Weekend Option
- Lake Spring, Missouri, United States
- Lake Spring, Missouri, United States
About
Description
Education:
• Preferred: Associate's degree in Computer Science, Information Technology,
Experience:
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Skills:
• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.
Licensure/Certification/Registration:
▪ N/A
▪ Preferred: Associates degree in Computer Science, Information Technology, a related field.
Experience:
▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Skills:
• Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
• Ability to analyze and resolve complex technical issues, often involving multiple systems.
• Builds and maintains positive relationships with end users by providing exceptional customer service.
• Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
Licensure/Certification/Registration:
▪ N/A
Languages
- English
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