About
What We Offer
Professional development, training, and tuition reimbursement programs
Opportunities for career advancement with an industry-leading company
Flexible time off policy
401K Company match (up to 4% - dollar for dollar)
Excellent medical, dental, vision, and life insurance policy options
Responsibilities
Support customer technical discussions alongside senior engineering and sales team members
Help maintain a basic understanding of customer data center architectures and product usage
Track and report customer activities, feedback, and open items
Participate in solution demonstrations, testing activities, and implementation support
Prepare and deliver technical content for customer meetings with guidance from senior team members
Assist in gathering market insights, product feedback, and competitive observations
Collaborate with Product Management and Engineering to address customer questions and needs
Document customer requirements and translate them into clear internal tasks
Assist in developing and updating technical documentation, drawings, and solution overviews
Support coordination of new product requests and early‑stage development conversations
Maintain accurate customer drawing files, approvals, and revision updates
Contribute to internal knowledge‑sharing materials, presentations, and technical training resources
Qualifications
Bachelor’s Degree in Engineering, Science, Technology, or a related field (or equivalent practical experience)
1–3 years of experience in a technical role (internships or co‑ops experience included)
Basic understanding of fiber optic connectivity, networking, or data center concepts
Ability to create or edit technical drawings (Visio preferred)
Familiarity with MS Office; exposure to Oracle, SFDC, or GP is a plus
Interest in learning passive and active network technologies
Personal Qualities
Strong communication and documentation skills
Organized, detail‑oriented, and eager to learn
Collaborative team player with a positive, solutions‑focused mindset
Comfortable working in a cross‑functional environment
Ability to manage multiple tasks and adapt in a fast‑paced setting
Working Conditions
Remote or hybrid working arrangement
Travel required: 25–50% (predominantly domestic with occasional international)
Participation in technical and strategic meetings with customers
Attendance at industry events and standards organizations
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Languages
- English
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