IT Customer Support Analyst - Weekend Option
CoxHealth
- Salem, Oregon, United States
- Salem, Oregon, United States
About
Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: ▪ N/A IT Customer Support Analyst II - WEO: Education: ▪ Preferred: Associates degree in Computer Science, Information Technology, a related field. Experience: ▪ Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field. Skills: • Proficiency in a wider range of technologies, including networking, hardware, and more advanced software. • Ability to analyze and resolve complex technical issues, often involving multiple systems. • Builds and maintains positive relationships with end users by providing exceptional customer service. • Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation. Licensure/Certification/Registration: ▪ N/A
Languages
- English
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