Customer Support Specialist
MANTIS Live
- Belfast, Northern Ireland, United Kingdom
- Belfast, Northern Ireland, United Kingdom
About
Working hours: 1pm – 10pm (supporting our US business)
*About MANTIS*
MANTIS is transforming fleet safety through AI-powered Multi-Cam Risk
Intelligence. Our flagship platform, MANTIS RECON™, helps fleets reduce risk,
lower insurance costs, and improve operational efficiency.
As a channel-first business, we work closely with leading telematics resellers
and fleet technology partners to deliver outstanding outcomes for their
customers. With continued global expansion, we’re looking for a First Line
Customer Support Specialist to be the frontline of our customer experience—
supporting partners and end users, resolving issues efficiently, and ensuring
every interaction reflects the quality and reliability of the MANTIS platform.
*About the Role*
Take on the exciting role of Customer Support Specialist at MANTIS, offering
the flexibility of a hybrid working model between home and our Belfast office.
This role is dedicated to supporting our US-based partners and customers,
with core working hours of 1pm – 10pm (GMT/BST), aligned to US time zones.
You’ll serve as the frontline for technical queries from our partners and their
engineers, as well as end-users. Your technical acumen and problem-solving
skills will be essential as you assist with time-sensitive video footage
downloads, adjust software settings remotely, and troubleshoot video loss
issues. Collaborate closely with our senior support team to maintain the high
standard of customer service that MANTIS is known for.
*Key Responsibilities:*
* Be the first point of contact for tech-related inquiries from MANTIS US partners and customers.
* Guide users through the process of downloading vehicle CCTV footage,
* adhering to tight deadlines when necessary.
* Execute remote adjustments to software settings to ensure optimal
* functionality.
* Diagnose and troubleshoot technical hitches, focusing on video loss issues.
* Assist in login credential management and resolve access issues.
* Escalate intricate cases to the senior support team for more advanced
* solutions.
* Engage in continuous learning through company-provided training programmes
*What We’re Looking For*
* Prior experience in a technical support or customer-facing role.
* Strong analytical skills for problem-solving and troubleshooting
* software/hardware issues.
* Excellent communication skills for clear conveyance of technical information
* Team player mentality and comfortable in a collaborative setting. A basic to moderate understanding of software systems.
* Agile and adaptable, able to quickly learn in a fast-paced setting.
*Why Join MANTIS*
* Join a fast-growing, innovative company at the forefront of fleet risk intelligence and connected technology
* Work closely with industry-leading partners including Webfleet, Geotab and top global telematics providers.
* Be part of a collaborative, high-performance team that champions innovation, ownership, and excellence.
* Clear and achievable career progression in a scaling business.
* Access to structured, skills-focused training and continuous
* development opportunities.
* A positive, team-driven culture with a strong sense of purpose.
Benefits
* Company pension scheme with 5% employer contribution.
* 25 days of holiday per year (excluding bank holidays), plus your
* birthday off.
* Private Medical Insurance (including Optical and Dental)
* Group Life Assurance of 3 x annual salary
* Access to the Yulife Platform
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Cycle to work scheme
* Life insurance
* Private dental insurance
* Private medical insurance
* Work from home
Ability to commute/relocate:
* Belfast: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Languages
- English
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