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About
Essential Duties and Responsibilities A key customer‑facing team member, you will participate in the following activities:
Customer Technical Adoption
Serve as the customer’s trusted technical advisor by building relationships with champions and end‑users through solution design, implementation guidance, and technical mentorship.
Leverage customer relationships to perform constant discovery and uncover high‑value, high‑impact use case opportunities directly linked to the customer’s critical business workflows and objectives.
Collaborate with the customer and account team to develop and execute strategic plans for adoption of Seeq and completion of key use cases addressing business objectives.
Advise customer champions and end‑users to implement and operationalize the use cases to deliver a high return on investment for the customer.
Upskill Seeq’s partner ecosystem to be an extension of the Analytics Engineering team to provide support globally and in localized languages.
Product Expertise
Be a product expert, maintaining knowledge of how to implement and troubleshoot solutions in the platform, including integrations with other systems.
Identify gaps in Seeq's capabilities required to meet customer needs and give feedback to the product organization to influence the product roadmap.
Work with the product team to design, implement, and test new functionalities that meet customer needs.
Industry Expertise
Build trust with customers through the application of industry‑specific knowledge and awareness, including market and use case trends specific to their area.
Collaborate with internal teams (including industry principals, product marketing, and solution consulting) to influence industry‑specific strategy.
Requirements
Bachelor’s degree (or equivalent experience) in a technical field such as chemical, mechanical, electrical, or industrial engineering; degrees in operations research, data analytics, or applied math will be considered.
Minimum of 2 years of experience in process engineering, reliability engineering, technical pre‑sales engineering (SaaS business, OT space preferred), or other related industry fields.
Deep technical expertise in one or more industrial process manufacturing verticals and a sound understanding of broad market drivers and business priorities.
Examples of industrial process industries are oil & gas, chemicals, pharmaceuticals, power & utilities, metals & mining, food & beverage, pulp & paper, etc.
Empathy with and experience in the difficulties involved in trying to solve real‑world business and industrial challenges involving dense time‑series process data with inadequate or overly complex analytics tools, such as Excel, MATLAB, Python, BI tools, or otherwise.
Responsive and adept at building trust and rapport with customers, prospective customers, partners, and internal multidisciplinary teams.
Effective and influential technical communicator. Enjoys dissecting, articulating, and translating a combination of customer‑stated and customer‑implied needs. Able to communicate with subject matter experts, managers, directors, and C‑level audiences.
Creative ability to develop and propose technical solutions leveraging the latest features and capabilities in the software and broader technology landscape. Programming experience in Python and/or other programming languages is a plus.
Ability to independently prioritize work based on account team strategy, customer business needs, and Seeq company objectives.
Prior experience using Seeq is highly preferred.
Python programming skills is a plus.
Broad knowledge of the SaaS industrial analytics ecosystem is a plus (e.g., Azure, AWS, Databricks, AVEVA, Aspen Tech, IOTA, Cognite, C3.ai, Palantir, etc.).
Benefits
Competitive salary plus bonus incentives
$98,000 USD base salary
12‑week paid Seeq family leave
Unlimited PTO
Internet and mobile phone reimbursements
Medical benefits
Group term life insurance
Short‑term and long‑term disability insurance pre‑tax benefits
Voluntary vision and dental (ortho)
Vacation bonus program
Employee Assistance Program
Generous home office allowance
Pet‑friendly workspace
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H‑1B work visas.
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Languages
- English
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