IT Support Representative

Job Description

Are you seeking a new challenging career? One that offers training, development, and the opportunity to further grow into new roles with new responsibilities. Are you good at seeing the bigger picture and the importance of your work in meeting a company's larger, overall goals? If so, this could be the perfect entry level opportunity for you!

What you'll be doing...

As a IT Support Representative, you will be supporting computer operations and production batch monitoring. You will also provide assistance and act as a primary backup for client/server scheduling duties and support for the Helpdesk. This includes:

• Assisting with the set-up, review and completion of all check sheets
• Printing reports, checks, and all other computer-generated media and EDI files
• Maintaining accurate records of checks used during End-of-Day processing
• Performing production batch job monitoring for multiple environments
• Providing user support by running ad hoc/ on demand batch jobs
• Escalating issues related to failed processes or infrastructure
• Supporting the Help Desk by assisting with answering the Help Desk phone and e-mail

The positions hours are Monday through Friday from 8:00am to 4:30pm in our Seattle, WA office.

Who you are...

• Organized. Able to juggle and prioritize workload; strong analytical skills
• Communicator. Strong verbal, writing, and interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed . Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate knowledge of Excel and Word

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $24.13/hr up to $35.03/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.

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