Customer Service/Sales Support Representative

Job Description

Description:

Quabbin Wire & Cable Co., a mid-sized manufacturer of electronic cable products located in Ware, MA, is searching for another awesome team member! Important qualifications are listed below; on-the-job training will be provided on the specifics of our products and systems.

Whether you’re a long-term employee or a new hire, you have an important role to play in the success of the Company. As a mid-size employer, we offer stability, low bureaucracy and a familiar work environment where everybody knows your name.

If you are business-minded, good with people, have strong computer, phone and math skills and enjoy helping others in a technical environment, you may be an excellent candidate for this sales support position.

We have a stable, friendly and professional environment, and offer opportunities to learn and develop your career. Our success starts with a thorough screening. Just like you, we want to be as sure as possible that you’ll be successful on the job. Once employed, you’ll participate in training activities and will help plan your own professional development.

You will interact via phone and email with a variety of internal and external contacts to promote products, quote and negotiate prices, process orders and help meet customer needs. You’ll be part of a small, dedicated team to support sales goals (no quotas) and deliver excellent customer service. The job location is in our Ware office (not remote).

Qualifications

1. Associates degree or equivalent business experience in areas of marketing or business.

2. Customer service experience, preferably in a business-to-business sales environment.

3. Excellent oral communication skills, solid business writing skills and an accuracy mindset.

4. Ability to promote/sell technical products (training provided).

5. Solid math skills; proficient with calculations.

6. Strong attendance, punctuality and productivity.

7. Computer literate and proficient with MS Office software.

8. Availability to work a standard 40-hr schedule, from 8am to 5pm.

9. Experience with contact management software is desirable.

10. Familiarity with the cable industry, basic electronics and/or related product knowledge is a plus.

Additional information

This is a full-time, on-site, 40-hour position; standard office hours are 8 am - 5pm Monday - Friday.

We offer a competitive salary and benefits package, including paid vacation/sick/personal/holidays, 401(k) with company match, excellent medical, dental, vision, life and disability insurance, flexible spending