Customer Service Associate

Job Description

Description:

Hy-Test Safety Shoe Service, the leading distributor of safety footwear in the Midwest, is seeking a Customer Service Associate. Actively seeking a friendly, professional, organized individual to process orders, manage inquiries, and resolve complaints via phone or email. Key responsibility is to ensure customer satisfaction, maintain accurate records, and assist with sales and administrative tasks while fostering customer loyalty.

Key duties include:

Interaction with customers via phone calls and emails.

Processing orders, returns, exchanges or refunds.

Assemble and create marketing mailings.

Special projects as assigned.

In addition to your salary, we offer paid personal time off (PTO), employee discounts on product, health, dental and life insurances, and 401K.

Hy-Test Safety Shoe Service is celebrating 40 years of business, and we are looking to add you to our team! Please apply today!

Excellent verbal and written communication skills.

A customer-centric mindset.

Ability to multi-task, prioritize, and maintain attention to detail.

High school education.

Experience using Microsoft Office (including Power Point)

Previous customer service experience a plus.