Senior Information Technology Analyst

Salary :

$111,287.76 - $135,270.72 Annually Location :

Novato, CA Job Type:

Full-Time Job Number:

2025-06 Department:

Administrative Services Division:

Information Technology Opening Date:

02/21/2025 Closing Date:

3/23/2025 11:59 PM Pacific

Job Description

Come Join Our Te

am! THE CITY OF NOVATO IS RECRUITING FOR

SENIOR INFORMATION TECHNOLOGY ANALYST Application Deadline: 11:59 p.m. on Sunday, March 23, 2025 The City of Novato is seeking an experienced and innovative Senior Information Technology Analyst to play a key role in identifying business and departmental needs and vetting technology solutions. With several large projects on the horizon, this position is critical to our success in advancing and supporting the City's technology infrastructure. If you have a passion for public service, a commitment to innovation, and expertise in systems administration, network security, and project management, we encourage you to apply! Additional Benefits Flexible work hours with potential for scheduled telecommute days 9/80 work schedule, every other Friday off Accrue vacation at a rate of 80 hours per year to start Provided with 40 hours of sick leave upon hire 14 paid holidays per year 108 hours of Administrative Leave Qualified Public Service Loan Forgiveness (PSLF) Agency Free parking on site Office is within walking distance of terrific restaurants and shopping THE CITY OF NOVATO Novato residents enjoy a thriving and family-oriented community with abundant educational, recreational, retail, and business opportunities. Residents are actively involved in important local quality of life decisions and the future direction of their City. The City Council encourages a high level of interaction between its citizenry and city government so that important issues are collaboratively explored and ideas are shared to develop the best possible outcomes. With a population of nearly 56,000, the community continues to foster a small-town atmosphere due to its low population density, large open space areas and parks, vibrant downtown, and inclusive community. With an abundance of natural beauty, a rich history, comfortable neighborhoods, a diversified economy, a promising life sciences industry, and passage of Measure M, the City is well-positioned to continue to thrive into the 21st century! Class specifications are intended to present a descriptive list of the range of duties performed by employees in this class. Specifications are

not

intended to reflect all duties performed within the job. DEFINITION

To plan, organize, direct and supervise information technology projects, operations and personnel as it relates to applications and systems implementation, systems and network administration and maintenance, and helpdesk support for a city government enterprise; to act in the Technology Manager's absence; and to perform a variety of professional and technical tasks related to assigned responsibilities. SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Chief Information Officer.

Exercises direct supervision over assigned professional and technical personnel.

Example of Duties ESSENTIAL AND MARGINAL FUNCTION STATEMENTS

-

Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions

:

Recommend and implement goals and objectives in support of information technology programs, systems, and activities; establish performance standards and methods for the performance of technical and professional information technology administration activities; implement policies and procedures. Plan, develop and oversee the work of personnel engaged in providing systems support for the City's communications network infrastructure, including analysis, diagnosis, maintenance and troubleshooting of operating, database, and network systems. Evaluate operations and activities related to information technology support activities; implement improvements and modifications; prepare various reports on operations and activities. Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for personnel, materials and supplies; monitor and control expenditures. Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed. Maintain servers and related infrastructure; provide support for applications and desktops, backup and recovery; maintain telephone and voicemail servers, radio systems, dispatch consoles, field subscribers and web-based software maintenance and support. Analyze, diagnose, test and recommend or provide appropriate technology solutions for departments and end users; act as project manager by facilitating research of available solutions and assisting with the planning and procurement of technology related equipment or services; participate in the development of Requests for Proposal; assist with the selection and oversight of consultants and vendors. research specifications and costs; test beta equipment; and, implement chosen solution in collaboration with department. Oversee and participate in the design, implementation and maintenance of databases as it relates to applications. Participate in strategic planning efforts with respect to improving information technology service delivery. Maintain and support directory and authentication services, email and collaboration services and application service provision. Prepare and maintain systems procedures and documentation; monitor systems and network resources; maintain and administer security systems and methodologies. Analyze and solve operating problems; make system modifications as necessary; evaluate and make recommendations regarding requests from departments related to systems development and/or the feasibility of computer applications. Maintain and implement internal control, network security and other security systems for computer and telecommunication data, systems and hardware protection. Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner. Keep abreast of technology advancements; develop and present training to staff on relevant technology related information, new equipment, program upgrades, and other upcoming changes. Provide and/or ensure follow up on trouble calls/tickets; correspond with or meet customers as needed to understand and resolve concerns; answer questions, respond to end-user requests in a timely manner; and provide information, assistance and training to personnel and departments on technology-related issues. Coordinate and monitor operational systems according to assigned area. Assist in education and enforcement of the City's information technology policies; serve as positive role model with regard to information technology policies; communicate with Chief Information Officer if users are observed violating City policies; assist Human Resources in gaining information and access to computers and the network during personnel investigations or as needed. Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. Marginal Functions

:

Perform related duties and responsibilities as required. Typical Qualifications QUALIFICATIONS Knowledge of:

Principles and practices of information technology systems and related analysis and design. Principles and practices of budget monitoring. Principles and practices of safety management. Principles and practices of business office automation and information technology including network systems, database administration and operating systems, software and hardware and telecommunications. Advanced principles and practices of systems and procedures analysis and design. Principles and practices of supervision, training and performance evaluation. Standards and methods related to computerized data systems analysis and use. Written documentation methods related to highly complex technical work. Computer operating systems, local area networks and data communications software and hardware and network technology and environment. Servers, server operations and operating systems. Databases, including database systems, structure, applications and operations. Principles and techniques of programming, electronic data processing and application documentation. Advanced principles of project management. Techniques and principles of effective interpersonal communication. Principles and practices of leadership, motivation, team building and conflict resolution. Principles and practices of customer service. Ability to

:

Organize, implement and direct a variety of information technology systems implementation, projects, and maintenance activities. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. Work efficiently and effectively with various software, hardware, operating systems, databases, network systems and telecommunication systems to include installation, upgrade, maintenance and trouble shooting. Interpret and explain pertinent City and department policies and procedures. Monitor performance of various operating systems; develop/modify database scripts; document system methods/changes. Prepare a variety of reports and maintain accurate records and files. Analyze, diagnose, maintain, and troubleshoot operating, database, and network systems. Maintain and administer security systems and methodologies. Interpret and apply administrative and departmental policies, laws and rules; analyze situations carefully and adopt an appropriate, effective course of action. Operate a personal computer with proficiency and familiarity to effectively to produce highly complex, technical, professional reports, charts, spreadsheets and other documents and to maintain databases and records. Effectively manage the more complex projects. Effectively lead cross-functional teams. Work weekends, evenings or standby, as required. Train or instruct users in use of computer equipment and operating procedures. Assist in the development and monitoring of an assigned program budget. Oversee the work of outside consultants and contractors, monitor contracts, and ensure the interests of the City are met. Develop and recommend policies and procedures related to assigned operations. Make sound decisions regarding complex issues using judgment and analysis of multiple factors. Preserve a high level of confidentiality of information encountered as part of work; exhibit professionalism, high standards and ethics; follow the City's information technology policies; maintain and administer City security systems and methodologies. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective, tactful and positive working relationships with those contacted in the course of work including various cultural and ethnic groups. Foster and contribute to a work environment that supports and exhibits honesty, diversity, integrity, trust and respect. Demonstrate teamwork by contributing to the overall success of the organization with flexibility, cooperation, and communication. Provide high quality and fiscally responsible services to the Novato community, while delivering responsive customer service. Demonstrate an entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects. Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces. Supervise, train and evaluate staff. Experience and Training Guidelines

Any combination of experience, training and certifications that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Seven years of increasingly responsible experience performing professional information technology support activities.

Training

: Equivalent to a Bachelor's degree from an accredited college or university with major coursework in computer science, information systems or related field.

Certification

s:

Microsoft Cisco Dell/Compellent VMware License

: Possession of, or ability to obtain, a valid California driver's license and proof of automobile liability insurance as required by the position.

Additional Information WORKING CONDITIONS

Essential duties require the following physical skills and work environment: Physical Skills : Able to use standard office equipment, including a computer; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated or standing position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and to make public presentations; lift and carry up to 30lbs of files, and materials. Work Environment : Mobility to work in a typical office and/or field setting. Ability to : Travel to different sites and locations; drive safely to different sites and locations; maintain a safe driving record; work protracted and irregular hours and evening meetings or off shift work for meeting attendance or participation in specific projects or programs; available for evening meetings. SELECTION PROCESS

It is important to complete all required application materials, including the supplemental questionnaire and any required additional documents. All applications will be screened for completeness and possession of minimum qualifications. Qualified applications will be reviewed in detail to identify the most qualified candidates to continue in the selection process which may consist solely of an application screening, or may include a written examination, skills assessment, oral appraisal interview, assessment center, or other activity selected by the Human Resources Department and the hiring department. As a result of the selection process an eligibility list of qualified candidates will be established to fill current and future vacancies as long as the eligibility list remains active. Candidates who score the highest in the selection process will be required to pass a reference and background exam prior to receiving a conditional job offer. Candidates receiving a conditional offer of employment will be required to pass a pre-employment medical and drug screen examination prior to receiving a final job offer. APPLICATION PROCEDURE

Only Online Applications will be accepted. To be considered for this exciting opportunity, candidates must complete an online application and the required supplemental questionnaire. The supplemental questionnaire is part of the application; please provide sufficient detail to enable your answers to be rated. APPLICATION DEADLINE: 11:59PM on Sunday, March 23, 2025 Accommodation:

Applicants who may require special assistance in any step of the selection process should advise Human Resources by emailing hr@novato.org upon submittal of application.

The City of Novato is an Equal Opportunity Employer Salary: Starting salary is generally the first step of the range listed; however, advanced step appointments may be approved based upon qualifications when warranted. Subsequent salary increases within the range are scheduled yearly and may be granted based upon satisfactory service.

9/80 work schedule with closures on alternate Fridays. Employees work nine hours per day and eight hours per day on the working Friday. Benefits:

The City participates in the California Public Employees' Retirement System (CalPERS). In compliance with AB 340, CalPERS retirement formula is either 2% at 55; employee contributes 9.5% of salary, or 2% at 62; employee contributes 7.25% of salary, depending on eligibility.

The City provides a specific dollar amount to each employee based on the employee's benefit enrollment level to apply to medical, dental, life and disability insurance. The dental program and life insurance policy are mandatory. Health, vision and disability options are available. Employees who do NOT enroll in a healthcare plan through the City will receive up to $250 per month as an addition to their gross earnings. Other Benefits Information:

Employee Assistance Program: A City-paid EAP is available for employees and members of their household. Long-term Disability Insurance is provided as an optional benefit. Employee pays $9.78 per month if opting in. State Disability Insurance (SDI) is provided. Employee pays 0.6% of salary (pre-tax). Deferred Compensation Savings Plans (457) are available to employees through a deferred compensation program. Employee must pay an amount equal to 1.45% of salary toward Medicare. An equal amount is paid by the City. The City does not participate in Social Security.

Leaves:

The City offers 13 paid holidays; 80 hours of vacation after 1 year (graduates to 21 days for 20 years of service); Employees currently working for another agency (state, federal or local) will have their vacation rate adjusted to account for their years of service with that public agency. New employees will receive 40 hours of sick leave on their start date. (unused leave applied to service credit at retirement). 108 hours of Administrative Leave (prorated based on hire date)

01

I understand that this position requires that I successfully complete and pass a pre-employment physical, fingerprinting (LiveScan), and drug screen.

Yes No

02

I certify that all information provided on my application and supplemental questionnaire is true and accurate to the best of my knowledge; and I understand that all information is subject to verification; and that false or incomplete information will result in disqualification from the selection process or dismissal, if hired.

Yes No

Required Question