IT Systems Administrator Lead - ERP

Job Posting Title: IT Systems Administrator Lead - ERP Department: Information Technology Location: 415 SILVER AVE SW Pay: $70,325.00 - $108,493.00

Close Date: March 7th, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Systems Administrator Lead will work closely with the County Enterprise Architects on design, implementations, enhancements and deployment tasks. Provide training and support for System Administrators. Mentor junior staff related to best practices, documentation, diligence, communication and industry standards. Assist with the coordination and scheduling of system maintenance and daily tasks. Responsible for the monitoring and support of virtual and physical environment. Responsible for reporting and resolving issues; collaborating with the Enterprise Architects when necessary. Performs advanced tasks, responsibilities, enhancements and deployments.

DUTIES AND RESPONSIBILITIES

1. Mentors and provides leadership for System Administrators, professional and technical. 2. Analyzes, plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. 3. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations. 4. Prepares technical documentations, procedural plans, reports, correspondence and other documents. 5. Serves as a client interface on assigned technology projects which are small to medium in size, and require limited staff and resources; reviews recommendations with clients and receives approval to proceed; coordinates project activities with vendors and internal technology staff; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of project related issues; monitors project budget and scope to ensure they remain within agreed upon parameters; reviews final outcomes with clients to obtain sign off that all work has been conducted in accordance with client requirements. 6. Provides after hours systems support as assigned. 7. Participates on committees and task forces; attends meetings, conferences and training sessions. 8. Builds, installs, configures, maintains and administers server platforms and operating system components for client/server systems. 9. Maintains physical and virtual servers. 10. Assists with the development and integration of new tools for compliance, monitoring and control. 11. Performs system administration tasks such as installing, updating, maintaining and administering various operating systems on single or multiple platforms; maintains the integrity of network structures at the direction of the Enterprise Architects and Manager. 12. Tests and installs critical upgrades and security patches; develops and tests backup and restoration procedures. 13. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information. 14. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above. 15. Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents or decisions that require maintaining confidentiality of sensitive information. 16. Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.

*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

Bachelor's Degree in Computer Science, Information Systems, or related field, and four (4) years of increasingly responsible work experience in performing system analysis and administration functions. Any equivalent combination related to education and/or experience totaling eight (8) years may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

1. Employee must successfully complete the post-offer employment medical examination and background investigation. 2. Employee must comply with the safety guidelines of the County. 3. Employee must complete required FEMA training(s) as assigned to position. 4. Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position.

WORKING CONDITIONS

1. Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. 2. Work environments may include noise, dust and/or unpleasant odors, and may occasionally require work in confined spaces. 3. Occasional evening, holiday and/or weekend work may be required.

PHYSICAL AND MENTAL REQUIREMENTS

1. Mobility - frequent standing or sitting for extended periods; frequent walking; occasional driving may be required depending upon assignment; occasional pushing/pulling; frequent bending, kneeling, squatting and crawling. 2. Lifting - frequent lifting up to 25 pounds; occasional lifting up to 50 pounds. 3. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. 4. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. 5. Hearing/Talking - frequent hearing/talking to others on the telephone and in person; occasional hearing of faint sounds. 6. Emotional/Psychological - frequent decision making and concentration; occasional public contact; occasional working alone.