Customer Service Program Manager

Job Description

JOB DESCRIPTION

Job Title: Customer Service Program Manager FLSA Status: Exempt

Job Code: 11501 Date Created: 3/14/2017

Reports To: Customer Relationship Manager Date Revised: 2/02/2023

Department Name: 33 - Customer Relationship Management Date Reviewed: 2/02/2023

Location: Wichita

POSITION SUMMARY

Provide an exceptional customer experience by delivering prompt, courteous, professional and accurate information to internal and external customers. Review, research, and analyze complex issues to ensure successful resolution while positively representing Integra Technologies. Drive quality and on-time delivery on all assigned customer projects through effective cooperation with internal departments.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Act as primary customer contact, ensuring frequent and professional communications with customers. Provide accurate and ongoing status reports as required to each customer (at least weekly).
• Provide accurate and timely follow through to external and internal customers in a professional, courteous and timely manner. Investigate customer complaints and issue corrective actions as required.
• Lead onsite customer visits and ensure that customer needs are met while visiting.
• Efficiently and accurately enter and maintain all customer