Client Success Associate

Job Description

This is a office based role in Shreveport, LA

Purpose/Job Function:

The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.

Essential Functions:

• Respond to client inquiries about quality and timely updates, providing excellent customer service
• Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
• Engage with clients via phone and email to offer valuable industry updates and news
• Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
• Assist with client reporting needs and provide additional data as requested by internal teammates
• Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
• Prioritize daily workload and multi-task with a sense of urgency and adaptability
• Work with FAP and carriers for client invoicing and