Customer Service Representative

Job Description

Description:

Who We Are

Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we’ve built, expanded, and grown into a trusted home service company known for delivering exceptional customer experiences.

We’re not just looking for employees—we’re looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we’ve built in our community.

We’re looking for individuals who share and live out our values every day:

• TRUTH – It’s not about who’s right, but what’s right
• GROWTH – Mistakes are expected; learning from them is mandatory
• CHARACTER – We are genuinely good people
• EXCELLENCE – We execute at a high level
• OWNERSHIP – We hold ourselves and others accountable

We are seeking a Customer Service Representative who thrives in a fast-paced environment and is passionate about helping people. Whether you’re experienced or just starting your career, if you enjoy talking to customers and being part of a team, we want to hear from you.

• Competitive pay
• Comprehensive benefits (medical, dental, vision, life insurance)
• Paid time off and work-life balance
• Ongoing training and career development
• Supportive, team-driven culture
• Opportunity to grow within a fast-growing company

• Answer incoming calls and provide excellent customer service
• Schedule appointments and assist customers with questions about services
• Become knowledgeable about our products and services to confidently assist customers
• Maintain and manage ESA (membership) programs
• Perform “happy calls” and follow-ups to ensure customer satisfaction
• Accurately take and relay messages
• Escalate customer concerns to management when needed
• Represent and promote the Nytech brand in every interaction
• Support team members and complete additional duties as assigned

• Strong communication and people skills
• Positive, team-oriented attitude
• Ability to multitask and stay organized
• Willingness to learn and grow
• Reliability and accountability
• Customer-first mindset

If you’re looking for more than just a job—and want to be part of a company that values people, growth, and doing the right thing—Nytech could be the place for you.

Now is your time. Apply today.