Customer Care Coordinator

Job Description

Description:

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids
Job Type: Full-Time
Salary: $20 - $24 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here:

• Joining an excellent team and culture - Our employees love working here!
• A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
• Health, Dental, and Vision Insurance – We care about your well-being!
• 401k with Company Match – Plan for your future while we support you.
• Paid Time Off and Paid Holidays – Rest and recharge when you need it.
• Life Insurance – Both Paid and Voluntary options.
• Employee Assistance Program – We’re here for you, personally and professionally.

How You’ll Make an Impact:

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care :

• Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
• Call customers to schedule generator maintenance , ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
• Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.