APS QA Supervisor

APS QA Supervisor

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APS QA Supervisor

Salary

$6,767.00 - $10,827.00 Monthly

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 05831 02/19/2025

Department

Colorado Department of Human Services

Division

Administrative Review Division

Opening Date

02/24/2025

Closing Date

3/11/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

3656 W. Princeton Circle, Denver, Colorado, 80236

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

jade.green@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Description

Benefits

Questions

Department Information

This position is open to current Colorado residents only.

This position will require travel to counties and regions through out the state.Ideally, candidates will live within 25 miles of the Administrative

Review Division offices (3656 W Princeton Cir, Denver, CO 80236)

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

Colorado’s Administrative Review Division (ARD) serves as an independent third party review system under the auspices of the Colorado Department of Human Services. The ARD manages quality assurance and quality improvement programs for Colorado’s child welfare and adult protective services systems. Specifically, the ARD is the mechanism responsible for the federally mandated Case Review System and a portion of the Quality Assurance system for Colorado’s child welfare and adult protective services systems.

With an ultimate passion of providing permanency and well-being for Colorado’s children, and the safety and protection of at-risk adults, the ARD works closely with Colorado’s counties to train, measure, and assess their adherence to State and Federal regulations. Such regulations are in place to assess and encourage that the needs of the families, children, and at-risk adults are being appropriately addressed.

The ARD is responsible for:

Child Welfare Quality Assurance:

The federally required child welfare Case Review and Qualitative Case Review systems:

Administrative Reviews

Court ordered substituting Administrative Reviews

Screen Out Reviews

Assessment Reviews

In-home Service Reviews

Foster Home Certification Reviews

Hotline Reviews

Foster Youth in Transition Administrative Reviews

Qualified Residential Treatment Program Placement Reviews

Colorado’s statutorily mandated Child Fatality Review Team

Child and Family Services Review Program Improvement Plan Qualitative Case Reviews

Adult Protective Services Quality Assurance:

Assessment/Investigation Reviews

Provisioning of Services Reviews

Guardianship Reviews

Child and Adult Mistreatment Dispute Review Section:

Child abuse and neglect appeals

Adult mistreatment appeals

Description of Job

HYBRID; Minimum of 2 days on-site, three days remote

Please note: These working arrangements are subject to change.

QA responsibilities include reviewing APS reports and cases for accuracy. Under the guidance of ARD management, this position is responsible for the oversight of the APS QA function. Provide independent, third party review and quality improvement processes for Colorado’s Adult Protective Services (APS) system. The APS Quality Assurance (QA) process is designed to provide quality assurance of the state supervised, county administered delivery of APS services to at-risk adults. This will include managing the ongoing implementation of the review instrument and instructions. Provide training to county departments on the instrument and instructions. Manages the APS review schedule to ensure that all counties receive QA reviews annually. This will include basic supervision and leadership of the three Compliance Investigator II FTE assigned to this unit.

This position decides if investigations and client assessments are conducted accurately and that case plan and protective service decisions are supported by the documented evidence and level of safety and risk concerns for the at-risk adult. Recommends administrative response and/or any follow-up necessary to resolve areas of non-compliance. This position may attend various CAPS design meetings, trainings, etc. to inform possible changes to the system based on knowledge learned from the QA reviews. Makes decisions on how to interpret State laws, rules, and memos as they relate to the specifics of each case when providing technical assistance to county caseworkers and supervisors.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

Seven (7) years of human services investigative experience. This experience must include two (2) years conducting APS investigations, provisioning of adult services, or supervision of professional social caseworkers in APS.

Experience must demonstrate working knowledge and experience utilizing Volume 30 Regulations, Human Services Code, and APS processes. Experience must demonstrate the following: Ability to read and evaluate multiple volumes of typed and/or hand-written case materials on a daily basis; and possess intermediate computer skills to enter information into various databases, produce reports, and email information to colleagues and others.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years. This experience must include two (2) years conducting APS investigations, provisioning of adult services, or supervision of professional social caseworkers in APS.

Substitution:

Additional related education will substitute for the required experience on a year-for-year basis.

Additional experience may be substituted for the education on year-for-year basis.

Preferred Qualifications

Strong preference will be given to candidates with experience conducting quality assurance reviews for the APS system and candidates certified through the Adult Protective Services training academy

Exceptional communication skills, including demonstrated success in developing curriculum and providing training utilizing adult learning theory.

Conditions of Employment

Candidates must possess a valid, unrestricted U.S. Driver's License upon date of hire and maintain throughout employment in this position.

Candidate must be willing and able to travel throughout the State to assigned areas.

Candidates must pass a Full Colorado Bureau of Investigation background check

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Need help with your application? Click here. (https://www.youtube.com/watch?v=bKuwGdPpOW0)

The Assessment Process

Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. The comparative analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

Scheduled dates of possible applicant assessments (I.E., Exams, Oral Boards, Written Exams or Interviews) will not be made up. If you fail to show at the appointed date/time, make-ups will not be allowed.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.

For additional recruiting questions, please contactjade.green@state.co.us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

Medical and dental health plans

Employer supplemented Health Savings Account

Paid life insurance

Short- and long-term disability coverage

11 paid holidays per year plus vacation and sick leave

BenefitHub state employee discount program

Employee Wellness program (https://coloradostateofhealth.com/)

Excellent work-life programs, such as flexible schedules, training and more

Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to:

https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

We Are CDHS video

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

02

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

03

If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

04

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

This information is available to me and I have read this information.

I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

05

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

Yes

No

06

Describe, in detail, your experience reading and evaluating multiple volumes of typed and/or hand-written case materials.

07

Briefly describe your experience utilizing the Colorado APS system known as CAPS (e.g. number of years, proficiency).

08

Describe, in detail, your knowledge of an experience utilizing Volume 30 Regulations and the Human Services Code in performing duties as an APS caseworker or APS supervisor.

09

Are you certified as a caseworker through the Colorado APS Training Academy?

Yes

No

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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