Customer Service/Inside Sales

This job is being posted by Ponca City Development Authority.

It's a job for Century Products and the contact person is glacia@centuryproductsusa.com

OBJECTIVE: Support activities within the sales group of an American manufacturer with emphasis in agricultural products. Provide customer service to all dealers and distribution. Responsibilities include sales support for all managers. Activities would include identifying leads and reaching targets through telephone, email, webinar and direct interactions. DUTIES and RESPONSIBILITIES: Make outbound calls to existing clients to cross sell and up sell

Handle inbound, unsolicited prospect calls, convert into sales, or pass along to necessary departments

Ensure leads are passed to team with call-to-actions, complete profile information

Collaborate with team to make necessary strategic sales tactics

Maintain company database through CRM

Assist in sales proposals to potential clients

Support inbound pricing

When necessary, support marketing efforts at trade shows and events

Attend periodic sales training meetings

Resolve product or service problems. Find issues, determine the cause, select the solution, expedite the correction, follow-up to ensure satisfaction

Courtesy calls to dormant accounts

Assist in warranty claims directly from customers and dealer channels

Record all calls in Salesforce

Monitor customer care through Salesforce

Work with logistics to move products through channels in timely fashion

Work with billing and AR as needed

Willing to travel periodically as needed

Other duties as assigned

PHYSICAL DEMANDS: Communicate clearly via telephone and computer

Prolonged sitting, occasional bending, pushing, pulling

Occasional light lifting 10-20lbs

Repetitive hand motion, keyboarding, use of mouse, telephone and similar machines

EDUCATION AND EXPERIENCE: Math skills to perform basic calculations.

Knowledge of Microsoft office

Read and write in English.