Customer Support Engineer

Our client, a leading global ICT service provider, is recruiting for a Customer Support Engineer to join their business in Ireland.

Customer Support Engineer

Contracting

ASAP

Dublin, Ireland

Zuni D. Vallejo | 56

• 
  
• The 5*8 hour L1 service provider picks up the phone from Customer
  
• Guide customer to collect information and log according Client engineer require
  
• Assist to create the ticket for customer according procedure of Client
  
• Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
  
• Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
  
• Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
  
• Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
  
• Assist in product acceptance testing, firmware updates, and remote configuration when required.
  
• Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.
  

• 
  
• French and English are mandatory
  
• Effective phone call handling skills and able to handle complains properly
  
• Experience with customer support and service orientated
  
• Electrical Engineering, Power Systems, Renewable Energy, or related technical field. xcfaprz
  
• Computer use skills (Microsoft Office and other, mainly web based applications)
  
• 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.